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Knowledge Management

Knowledge Management

Strategy

Knowledge management is strategic.

The sources of knowledge are the laws of science, a science that is also aware of its own limits, and therefore aimed at continuous improvement.

An “increased” intelligence is able to amalgamate knowledge with conscience, awareness of the context and a broader ethical sense of one’s actions.

Expanding one’s borders in a shared space, with knowledge in a magmatic evolution, generates an “increased” intelligence, now indispensable for facing the tangle of challenges to be solved, in times that require a sudden and coordinated acceleration capacity of the various activities.

All this for the development of a better, sustainable, committed, fair and responsible world.

Intelligence is the product of the human mind, an expression of the faculties of thought, but human beings are also capable of pretending, inventing, with the mind and artificial intelligence. There are cases where the mind lies. Intelligence, by itself, may therefore not be functional to collective well-being. This is why knowledge management must be brought back into a broader horizon where, in addition to the body (to which the brain belongs), space must be given to the heart and spirit.

Knowledge Management
Isolated knowledge obtained by a group of specialists in a narrow field is in itself of no value whatsoever. It has value only within the framework of the theoretical system which unites it with all the rest of knowledge, and only to the extent that it actually contributes, in this synthesis, to answering the question: “Who are we?”
Not only must the object be adequate to science, science must also be adequate to its object.

Know to decide

Knowing means having the opportunity to make more informed decisions, initiate more effective paths, actions and behaviors for the achievement of objectives, results, projects, whether personal or broader.

To know, you need to invest time in training, learning from the knowledge accumulated over time.

The rate of development of knowledge is increasingly basic to provide urgent answers, find solutions suited to the context. Today everything has become fast, potentially accessible and we need to be able to seize new opportunities.

If new ways of doing, seeing, relating, managing, using tools appear on the horizon, it means that people must be able to dedicate part of their time to continuous training, learn new ways, constantly enrich their assets.

Decisions
Aware
Paths, actions and
more effective behaviors
Training
Keep on
Learn, enrich
your own assets.
Recipe
of dialogue
continuous
Critical factor
successfull
To organize
the Knowledge
Deposit, modify,
improve knowledge

In the organizational sphere, people are part of groups, units and it is the task of the organizational design to be able to combine the different interests.

On a personal level, what are my learning goals?
I could decide to be hyper-specialized on a certain topic, or take on the role of an extreme generalist: I know a bit of everything, on a superficial level, I move more on the level of relationships rather than that of skills, but when I have to make decisions, do I do it consciously or do I rely on someone else’s analysis?
As a generalist, can I be authoritative? Do I focus on developing other levels of ability, the soft skills?

Thinking about knowledge strategically means being able to calibrate the different aspects, to find the “recipe” that can give evidence that a continuous and less mutilating dialogue with reality can represent a critical success factor.

Selfishness is inversely proportional to knowledge.
I know if I open my mind to new worlds.

When the power of a person’s skills, with their autonomy, is amalgamated and strengthened within a team and the whole is orchestrated in a larger organizational context, the result is greater than the sum of the parts.

It is therefore necessary to create a humus conducive to learning, to create or acquire quality training content that can give answers not only in the medium/long term, but also in the short term.

We need to create opportunities to organize, store, modify, and improve knowledge, making it easily accessible in ways that are most appropriate to the context, thus generating benefits for daily operations.

The Rules of the “Game”

Adopting a new modality, a change, always represents a well-known challenge in the organizational field.

Awareness of the benefits that can be derived from belonging to a knowledge group is the basis for deciding whether to participate. Easier and more immediate to practice if you are an expert or a freelancer. In the organizational sphere, a culture aimed at continuous learning, innovation and comparison makes it easier to start a project with the involvement of the main key players (and authors).

Did I make the right choice?

This is the key question we ask ourselves before making a decision, and after, especially if the actions promoted have not given the desired results.

Because

How much is it worth knowing if I’m doing the right thing?

Learning allows you to:

  • recognize a problem
  • ask the right questions
  • act along a consistent path
  • find the solution
  • tell stories
  • build tools

Because knowledge represents a source of immense wealth.

Knowledge exists, it is widespread, but often fragmented and isolated. We need to break down boundaries, enter rooms, open doors to all those who produce and consume knowledge.

Experts, managers/entrepreneurs, professionals, wherever there is knowledge and a device connected to the network, exchange views on thematic channels.

An orchestrated context of knowledge facilitates the perception of a clear and comprehensible image, updated according to developments and innovations.

FOR READY change NEEDS TO YOUR NEAR Responsible

Unlock Knowledge

New ideas, new ways of doing things, of thinking can only arise if we convince ourselves that each of us is an actor of our own change as a source and inspiration to do things better with fewer resources, to be better. A path that cannot be done alone, it must be shared, also to overcome the inevitable fears.

Once upon a time, the word was born.
Then writing passed down memories, and books were born.
Today, words are also digital and can be shared with everyone, easily.
Too easily. We are overwhelmed with tons of words, videos and sounds, often with a negative balance between the time we spend and the enrichment that should come from it.

To recognize Rivers of words are not always the best thing. the value of knowledge, there is no need to engrave it on marble, through the reputation of who writes it. you need to be able to evaluate it It is necessary to weld the ethical sense of our existence act and with sustainability, sharing and recognition of merit if the opportunities if solutions A world in continuous and chaotic innovation is a prisoner of himself ... become emergencies, become problems

It is urgent to recover the time for reflection and adopt a broader vision that allows us to evaluate the appropriate choices for change.

Where

A MULTI LANGUAGE PORTAL

WeYourConsult offers the solution by providing a portal, a group of members who have decided to dedicate resources to improve themselves and offer high added value services.

It also does so with the WeYourConsult community. To participate, you must adhere to the Manifesto that contains the principles and vision that inspires the model.

How

You can access knowledge by becoming a member and accessing member services through the solutions portal.

If you are a member, you must be available to insert some articles on the portal that you can decide to make public or accessible to one or more membership levels.

The methods of joining, the rules, the support and the tools offered allow you to be inserted in a stimulating, dynamic context and in ways that allow you to enhance your professionalism and reputation.

Dimensions

The dimensions of knowledge can be summarized in these elements:
– Authors
– Contents
– Context

DIMENSIONS KNOWLEDGE OF AUTHORS CONTENTS CONTEXT

Authors

They are the knowledge workers who belong to WeYourConsult memberships and dedicate resources within a virtuous development model.

The actors, the source of conversations, of confrontation for one’s own growth and inspiration for change.

Must be at least 18 years of age, have a high school or college graduate, able to demonstrate quality writing and content communication skills.

Currently, those who operate, in various capacities, in the field of Business Economics are welcomed.

They can belong to different contexts: experts of a company/organisation, managers/entrepreneurs, professionals.

Contents

One of the guiding principles for creating and evaluating content is that it be simple, concise, and comprehensive.
You should also strive to make revisions dynamically.

Obviously the contents must be original, respecting the copyright constraints.

WeYourConsult constantly strives to provide support to Authors.

ARTICLES

Who is a member undertakes to edit content in the form of articles through methods that facilitate the reader’s learning path, using the methods, advice and tools that facilitate the drafting.

The publication of contents is evaluated by WeYourConsult in order to guarantee their quality.

Each article can be evaluated and commented by the members in order to enrich new versions of the contents thanks to ideas or reflections that can emerge from the comparison.

Furthermore, the Author is given the right to keep track of and report the variations that have occurred in the various versions that follow one another in the story.

The evaluations expressed and other indicators are summarized in a RATING elaborated through a proprietary algorithm on a scale of 1 to 5.

SEO

Public articles may be subject to web search engine optimization (SEO). The SEO indicator is also used within the rating algorithm.

TRAINING

There is no knowledge without a master.

WeYourConsult offers the possibility of accessing an E-LEARNING platform that allows trainers to deliver courses both free and for a fee.

QUESTIONNAIRES

Authors can prepare questionnaires, quizzes, data and information collection forms for their own studies and projects.

FORUM

There are several FORUMs by area of interest, topic in order to facilitate the flow of communication and clarifications between members.

Context

Knowledge must be contextualized, validated in a given context.

The set of elements that define a context represent the keys to interpretation and allow the application of a useful filter to select interests through a hierarchy of taxonomies that help the search for knowledge by capturing possible differentiations in different contexts.

Examples of filters in the corporate economics are the function to which they belong, the sector, the company size, the corporate form, the territorial area.

READING PATHS

The differentiation of knowledge by typology within a given context, for example, allows for the presentation of a given topic starting from a perceived problem or a question.

From these elements synthetic ideas can be provided on the “how to do for” to then access specific detailed contents, any insights, tools and solutions.

SECURITY

The differentiation of knowledge by typology within a given context, for example, allows for the presentation of a given topic starting from a perceived problem or a question.

ACCESSIBILITY

The contents can be made accessible only to members of one or more memberships, not only to protect the dissemination of certain knowledge, but also to increase the effectiveness and focus of management in relation to the main scarce resource: time.

BUSINESS ECONOMICS

Visit the knowledge base dedicated to Business Economics.
There is a freely accessible public area and areas dedicated to members.

Data Security

Although, as in the Terms and Conditions and in the Membership Agreement, WeYourConsult cannot give guarantees regarding data security, the portal is equipped with systems and solutions such as:

encrypted data (HTTPS) through automatic SSL certificates with wildcard support covering all subdomains;
access security controls, including brute force protection, XMLRPC protection, reCAPTCHA to block automated attacks, and IP access control;
authenticator-based two-factor login authentication (2FA) for added security;
data protection with SFTP and SSH connections (no FTP);
malware scans and firewall rule updates that protect against vulnerabilities in core, plugins and themes, implemented in real time;
adopting an application security portfolio that keeps applications and APIs secure and productive, thwarts DDoS attacks, keeps bots at bay, detects anomalies and malicious payloads;
integrated network security solutions for DDoS, WAN-as-a-service and Firewall-as-a-service protection;
compliance with the GDPR;
protected areas accessible only by members.

Get involved

If you are interested in learning more, we invite you to register for free to get more information.

2025-03-14T14:16:10+01:00By |Tags: |0 Comments

FAQs KMS

The system

The Organization

The platform

Introduction to the Knowledge Management System

Corporate Knowledge Management
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How to introduce, implement and maintain knowledge management system in your organization

2025-04-07T12:28:29+02:00By |Tags: |0 Comments

Your Knowledge Base

The basic ingredients

To be able to manage knowledge it is essential to have an organizational context and a centralized knowledge base (KB). which facilitates collaboration, helps sharing between employees, customers and partners, allowing you to quickly find useful answers.

It is a precious tool for improving satisfaction, productivity and effectiveness of the decision-making process.

Knowledge Base

Organizational aspects, responsibilities and knowledge are related elements to be considered in a synergistic and dynamic way based on the obsolescence rate of the knowledge.

In this context, the role of a knowledge base becomes central, which must have the objective of maintaining a high qualitative level, rather than a quantitative one. A database allows you to manage contributions provided by users, process queries efficiently, make the environment scalable by supporting multiple security and crash recovery mechanisms.

A dynamic knowledge base is an expression of the vitality of a community of practice.

The recipe is the dialogue between these “ingredients” for the development of KB to better perform its tasks, reduce errors, develop ideas and the ability to innovate.

What are the benefits?

Preserve knowledge

In addition to a KB, it is necessary to create appropriate knowledge management strategies. For example, defining ways to “capture” the experiences and knowledge acquired over the years by the most experienced employees, which risk being lost by the company/organization due to retirement or resignation.

Consistency

In companies/organizations there may be different departments and teams within them. Over time, people can involuntarily forget, abandon or alter the protocols or best practices defined by the organization, especially if they are subject to periodic reviews and changes dictated by the changing context.

If there is no knowledge base dedicated to maintaining information organically, synthetically and up to date, there may be a high risk of loss of coherence within the company/organisation.

Customer satisfaction

An external knowledge base increases customer satisfaction, for example by offering 24/7 support with answers to common questions, while reducing calls, wait times and frustration. It is a tool to increase customer loyalty.

Employee training process

Companies/organizations must train new hires and offer ongoing training to all other employees, which takes time and effort. A knowledge base can improve the efficiency of training because it allows workers to draw on training materials at different times, seeking answers to a specific topic (even in the form of micro learning).

In-person training sessions nurture employees’ knowledge. However, workers may forget important details of these sessions over time. In addition to in-person training, organizations can create training documents, such as cheat sheets, step-by-step guides, and store them in a searchable knowledge base whenever they need them.

Create the context Analyses Culture and Climate To align objectives and actions constantly updated Processes and Procedures Skills and Training Conjugate development and expectations Roles and People

Examples of Knowledge Bases

Below is an example of types of content customized based on the distinctive characteristics of the organization.

Self Service Portals

Places where customers can easily find the main answers and documentation on the product or service offered

Guides

For the use of application solutions, problem solving, training, relating to the inclusion of new resources in the organizational structure

Manuals

On products or services, for employees, of a particular functional area

Forms

For information requests, questionnaires, surveys, evaluations, feedback collection

Template

Collection of pre-defined documents with a set of elements that serve various purposes

Best Practices

Methods of activity, behaviors, actions to be carried out in a specific area

Processes and Procedures

Collection of the most effective ways to proceed in a specific organizational process

Articles

Knowledge relating to a specific topic

Tutorials

Presentations, demonstrations of a process, even interactive

Reports

Presentations of analysis reports, with tables, graphs, also in dynamic mode

Multimedia

Media collections: images, videos, podcasts, etc.

Documents

Possibility to view or download documents presented, also via galleries

Quality

Documentation relating to the quality system

Tools

Collections of utility tools available to users

Technical Documents

Product or service, safety, regulations

Blu Print

Synthetic analysis framework of the product or service system that describes the implementation process

Frequent questions Quick access to commercial resources Respond to Customers needs Information collection forms Guides and catalogues Provide support News Forum Comments Communicate Support Documentation Training Market Analysis Organize the sales network

Organizing the Types

A Content Management System (CMS) provides Pages and Articles that can be organized in Blog mode. The blog may be suitable for presenting events or news, but if the quantity and type of articles grows it is important to organize them by adopting search criteria to facilitate the user.

A Knowledge Base requires a functionality analysis and the types of knowledge to be managed.

It is essential to implement it when knowledge begins to be articulated, or its future development is expected (even for a Startup).

Where can knowledge reside?

  • Pages: these are usually static objects organized through navigation menus.
  • Articles: these are the types of content often associated with the BLOG.
  • Comments: the exchange of opinions between different users.
  • Custom Post Types (CPT): contain information customized for the individual organizational reality.
  • Other Contents: derive from the implementation of certain application features.

A Knowledge Base is primarily made up of Personalized Content Types (CPTs).

This subdivision is fundamental in order to respond to the unique characteristics of the individual company/organization. For example, in a manufacturing industry the “product” typology (with all the associated categories) is different from the “safety” typology which must be treated with categories linked more to regulatory and legal aspects.

Then you need to relate the CPTs so you can connect them. For example, presenting the relevant safety content for a particular product family.

The overall design allows for coherent and constantly updated knowledge.

The WeYourConsult case

KB Business Economics

To organize a knowledge base relating to Business Economics, the contents have been divided into three main areas:

  • articles (in turn categorized into Theory, System, Process or Case History);
  • tools (with the subcategories Tool, Model, Solution or Project);
  • problems (with Problem, Question, How To and Idea).

Each type allows you to manage contents and related taxonomies in a differentiated way.

The typology of articles for services was then created, so as to be able to associate a series of contents divided by type of information with the single proposed service.

Another fundamental element is to link the contents to the level of visibility and membership, choosing to make the preview of the articles visible in the knowledge base, not available for reading by non-authorized users.

The interpretation keys were defined through the categories: Function, Sector, Zones (geographical), Size, Legal Form, as well as through the summary evaluation.

Differentiating Contexts

The key element of a KB is the ability to provide meaning, a sense. To do this, the profile of the subjects to whom it is addressed must be clear, in order to adopt the most suitable language. The opportunity to provide shared meaning depends on the ability to communicate differently to different groups of interlocutors.

A Knowledge Base is an important vehicle for building, nourishing and constantly updating shared meaning, for building reading paths and tools that facilitate understanding.

Another fundamental element is the involvement and participation of the custodians of knowledge.

Users, Authors and Actors

To manage a knowledge base you need “actors“, of subjects who create knowledge and share it. The user can be the recipient, the one who learns, who finds the answers, but the driving force is the actor, the custodian of knowledge on a topic.

The actor is someone who relates to other people, other knowledge with the constant search for coherence and shared meaning in a changing context. Actor-author is not only the actor who writes, but the one who creates meaning by making it his own in an original way. Before being an author, therefore, one must be an actor because knowledge arises from relationships and the texture of meanings.

To make the whole process not only effective but also efficient, the author does not necessarily have to be associated with an individual, but can alternatively be a group, an area. In this case the group’s activities are summarized in a user “group”, for example the Engineering Department.

It is also possible to foresee the participation of multiple authors and define different types of contributions coming for example from co-authors, reviewers, editors, etc.

The Roles of the Portal

Custom roles are defined based on the objectives and complexity of the KB so as to be able to differentiate the authorization profiles and resources that can be accessed.

Restricted Groups

They can be defined as private management or reading areas. For example, you can organize content that is accessible for read-only to customers with levels of depth that you don’t want to make visible to everyone. Or between small groups that have been decided to keep separate, such as between the Engineering and Commercial departments.

Finding knowledge

One of the goals of a KB is to make content easier to find so that relevant information can be controlled and made available.

To do this, you need to associate the content with one or more taxonomies (a way of grouping content). There are two types: categories and tags. The difference is that categories have a hierarchical value and uniquely label the object, while tags have a semantic value and are “transversal”.

For example, an article might have the following categories: Solution | Finance | Petrochemical Sector (three categories: type, function and sector, each organized in a hierarchical way), while as a tag: Budget | Financial statement.

Depending on the domain to which the knowledge belongs, it is important to evaluate whether the categories must be differentiated, in order to have search “keys” that are uniquely recognizable by users.

Example Branches of Knowledge

The fields of knowledge have different characteristics, terms and purposes. In general terms they can be divided into the following branches:

– arts
– humanities and religious disciplines;
– applied and medical sciences;
– mathematical, physical and natural sciences;
humanities and social sciences;
– other disciplines.

Each branch can then have different levels of depth. Thus, for example, Business Economics (study of economic activity from the point of view of individual companies) is part of the economic sciences, a subcategory of the human and social sciences.

The presentation and navigation methods depend on the objectives of the KB, adopting easy-to-read solutions.

If the KB is large, it may be essential to provide a search filter, allowing you to select the categories of interest.

The definition of a good KB can then represent the premise for the use of artificial intelligence tools (for example chatbots for commercial support).

The Creation of Knowledge

Although there has been a lot of theory about knowledge management systems for several years, the practices are not widespread. WeYourConsult has adopted solutions that allow you to easily manage the import of contents already present in the company/organisation, their loading through customized models, thanks to the definition of organizational support roles.

The Editorial Plan

The system allows you to define an editorial plan in order to organize the different contributions, managing and planning the different stages of progress of the contents, the authorization levels and the final publication.

Relationships with other Systems

It is possible to teach a turkey to climb to the top of a tree, but it would be better to hire a squirrel for the job

Gian Paolo Montali

In our case it means using the right tool to achieve the goal.

A Knowledge Management System (KMS) is different from other business management systems, for example:

  • management applications and enterprise resource planning (ERP);
  • customer relationship management (CRM) solutions;
  • document management system (DMS);
  • human resource management systems (HRMS);
  • warehouse management systems (WMS);
  • and other application systems.

WeYourConsult proposes the development of a KMS using the open source Content Management System (CMS) WordPress as a strategic choice to create an environment in continuous development and evolution, integrating proprietary applications (software whose license allows the beneficiary to use it under particular conditions and prevents others such as modification, sharing, study and redistribution) and removing the barriers linked to locked-in solutions that depend on a single supplier.

Open source:

  • it is a more transparent and modern way of developing something innovative;
  • allows you to search, find and fix security problems much faster;
  • it is used by some of the world’s best-known technology companies and institutions;
  • it is often longer-lived than proprietary applications;
  • promotes the use of open standards, which always represent an advantage for users;
  • even companies that develop proprietary software use open source software;
  • it is the basis of all artificial intelligence solutions;
  • it is used by large scientific research organizations such as CERN;
  • GitHub is an example of the main systems used by software developers.

WordPress because:

  • it is used by some of the world’s best-known technology companies and institutions:
  • approximately 2/3 of the sites present worldwide are developed through a CMS, the remaining part (in decline) is written by hand. WordPress has a market share of around 60% of CMS (statistics);
  • was born in 2004 and is supported by a vast global community of companies and developers;
  • allows it to be customized based on the needs and specific characteristics of the individual reality;
  • allows you to search, find and fix security problems much faster;
  • it is developed following traceable, well-documented procedures with a simple and orderly process;

Open Source does not mean free. Considering the rate of diffusion and development of WordPress and the security aspects (mostly due to failure to update by the administrator) it is important that it is managed in order to have a reliable platform.

Introduction to the Knowledge Management System

Corporate Knowledge Management
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How to introduce, implement and maintain knowledge management system in your organization

2025-04-07T12:27:58+02:00By |Tags: |0 Comments

Knowledge Management Systems (KMS)

Knowledge Management Systems (KMS)

organization, people, processes and technology

Knowledge Management
KNOWLEDGE MANAGEMENT SYSTEMS

Don’t have the useful information to seize a market opportunity or respond to customer needs?

Is there too much information and too much time is spent sorting, updating or researching it in a context that is difficult to interpret?

This could lead to not deciding, or making wrong decisions.

Organization

Knowledge management is essential in an organization to be able to compete, be flexible and reactive to continuous changes. You need to evaluate your organization’s unique needs and characteristics to develop knowledge, a source of competitive advantage.

All healthy organizations generate and use knowledge. […]
Without knowledge, an organization could not organize itself […]

Davenport and Prusak, 1998, p. 52

[…] organization as a living organism in which knowledge is created and distributed under the umbrella of a shared vision.

Is born the society that creates knowledge. (Nonaka, 1991, n.p.)

Premises

What should be evaluated before organizing knowledge?

You must have decided, and be convinced, that improving the knowledge of your organization is a priority strategic element for the future.

A positive approach to the development of an organizational culture of sharing knowledge between people is fundamental, together with the desire to create a climate of trust, transparency and shared objectives.

Benefits

A knowledge management system develops organizational assets that give greater awareness and value to one’s actions.

The most important milestone is intellectual capital – at the origin of every effective, timely decision – generating virtuous circles.

The competitive advantage, with the adoption of the KMS, is generated through:

  • learning, training, innovation;
  • adaptive capacity: being faster than rates of change;
  • teamwork, rapid communication, better circulation of ideas;
  • rapid access to resources, also thanks to dedicated areas, groups, taxonomies for research;
  • efficient, aligned and synergistic processes between different areas;
  • effective and fast decisions;
  • dissemination of knowledge in areas that are difficult to access;
  • solve problems better, thanks to a better ability to understand the context;
  • support the development, creation of new insights for the future;
  • reduction of errors, as a memory to learn from the past;
  • communication flow: feedback from participants and users;
  • creation of a single source to consolidate heterogeneous sources;
  • saving time and resources;
  • clear, understandable, updated contents;
  • satisfaction of workers and customers.

Cloud

A single environment present on the “cloud” that allows you to connect collaborators, customers, suppliers, partners, sellers, communities wherever they are. Always accessible, 365 days a year and 24 hours a day, in multiple languages.

A protected system with the best standards of security and protection of intellectual capital.

Objectives and Organizational Structure

The knowledge created and made explicit must be organized and managed so that it can be made accessible and understandable.

It is important to define hierarchies and functional structures to make knowledge available where it is needed and when it is needed.

At the same time, it is necessary to adopt the development of a systematic and strategic process to feed and maintain the contents, involving the actors.

In order to be effective, the project must contemplate the aspects related to organizational change which may affect the organizational structure and the operational mechanisms of human resources management.

The solution is designed from a socio-technical systemic perspective, placing the human being at the center.
A fundamental role is played by the Organization and Development function.

The project can interest small company in the start-up phase or the medium-large company, the group, association or other organizational form that needs to organize knowledge.

It is also necessary to evaluate any changes in the organizational structure.

People

It represents the most important resource for managing, feeding and keeping the KMS alive.

KMS process

Structure

Depending on the context and size of the organization, the project can be managed in successive phases to be developed on the basis of the agreed planning.

In a small company you can start introducing a simple knowledge base, useful – for example – to reduce the time that employees dedicate to answering the same questions from customers.

The functionality can then be expanded.

To analyze

Through questionnaires, surveys and interviews on knowledge.
Searching for data, available and important (but not organized) knowledge.
Evaluations of the most appropriate tools for the context.

To design

Clarify and share KMS objectives and goals.
Activities, method, people, processes and technologies involved.
Policies on knowledge sharing, creation and governance.
Plan and guidelines for implementing a KMS.
Evaluate the adoption of a Change Management strategy.

Organize

Implement

Organizational unit and roles for training and support (KM Team).
Model prototype.
Rules by which people, processes and technology work together to manage knowledge in an organized way.
Incorporation of KM activities into desired processes.

To locate

Knowledge organization helps companies describe, classify, search, and share information among employees and desired external parties.
Knowledge management system helps to sort and segment knowledge so that information can be easily accessed by the people who need it, making the collective intelligence of the organization available.

Know

It is the fundamental cycle of knowledge management.

Create

Creating new articles, even with simplified methods.
Importing existing content and documents.
Summarizing and structuring content, refreshing knowledge.
Editorial plans involving different authors.
Methods for making implicit knowledge explicit.
Using tools offered by artificial intelligence.

Share

Support a culture of sharing, with the same conviction with which I fuel the main strategic projects, considering it an absolute priority, because it is the engine of the main result indicators and is more motivating than other objectives.

Capture

Through useful sharing tools to find the required knowledge: communities of practice, brainstorming, collaborative teams, knowledge/world cafes, tutoring, mentorship, sensemaking, storytelling, capturing lessons on best practices.

Collaborator information, existing documents, processes, other external resources.

Maintain

Maintain and Monitor

Feedback on improvement requirements.
Evaluate differences in operation during implementation.
Monitor culture, strategy and technology.
Monitor system performance and visualize bottlenecks.

Evaluate

Usage times, time saved, customer satisfaction.
Improvement of business processes.
Correctness and alignment of the system with the design specifications.
Usefulness of the system, ease of use and application.
The contents, if expressed in a simple, synthetic, exhaustive and supported way.
The obsolescence, or expiration of the contents (to avoid making mistakes or working inefficiently).

To review

Periodic review of knowledge, with a frequency directly proportional to the rate of obsolescence.
Manage, if necessary, a change log document.
Monitor updates as the context, knowledge, changes.

Technology

Every single reality organizes its own knowledge creating the conditions of access and participation, the boundaries (physical and virtual), with the aim of being able to develop and protect them in more or less large groups.

Often the boundaries are those of the organizational design usually structured into areas, functions and roles, but the opportunities of technological innovations allow knowledge management to be designed in a more flexible way and without “territorial” limits.

Classic sites on the web usually have public content and are organized with pages and articles.

The WeYourConsult knowledge management platform allows you to organize knowledge for different types of users, providing areas accessible only to members and customizing the different forms of knowledge.

Forms

Based on needs, useful modules can be integrated to support communication needs, such as:

Other Integrations

To process content it can be useful to use a series of tools.

Document management

The platform does not aim to manage all organizational documents, their possible substitute conservation or other document management needs.

The knowledge is organized into elements with a manager (author) of the management cycle (creation, updates, support, etc.). Elements that can contain documents made available through the main cloud platforms.

Documents can be viewed individually or via galleries and can be downloaded if permitted.

The main disadvantage of using external documents is the difficulty in organizing and managing them dynamically.

Introduction to the Knowledge Management System

Corporate Knowledge Management
READ

Insights

Discover the solution

How to introduce, implement and maintain knowledge management system in your organization

2025-04-07T12:26:48+02:00By |Tags: |0 Comments
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